Terms of Use
Effective 13 November 2026 · Version 1 (English, 14 November 2026)
1. Who we are and what the service is
Shadchai is a dating service in which an AI-based matchmaker gets to know each user and suggests matches with other users. The service is operated by Guy Zarur, Israel ("we", "us"), at shadchai.app and shadchai.co.il and in our apps. By using the service you agree to these terms and to our Privacy Policy.
2. Who can use Shadchai
- Only people aged 18 or over. If we find that an account belongs to a minor, we will delete it immediately.
- Only people who are not married and are looking for a serious, genuine relationship.
- One account per person, used only by you.
- People who were removed from the service in the past, or who have been convicted of a sexual or violent offence, may not use the service.
3. How matches work
- The matchmaker suggests a match based on what you told it and what the other person told theirs. It's a recommendation only, with no promise that you will find a relationship.
- A conversation opens only when both people say "yes". If one says "no", the other person isn't told.
- You choose whom you want to meet: people in your country, in Israel, or anywhere in the world. A match is suggested only when both people's choices allow it.
- The other person sees your first name, age, city, religious observance and a summary of what you told us. Your photo is revealed only after you've got to know each other in the chat.
- Each user may write in their own language. We don't translate messages between users.
- The number of suggestions per day is limited, so that each suggestion is a considered one.
- The matchmaker is an AI and can make mistakes. Whom you meet is always your decision.
4. Rules of behaviour
You must not:
- Harass, threaten or humiliate anyone, or send unwanted sexual content.
- Impersonate anyone, give false details about your age, marital status or identity, or use someone else's photo.
- Ask for money, gifts, bank details or investments, or advertise products and services.
- Publish other people's personal details or screenshots of conversations without their consent.
- Harm minors in any way. See our child safety policy.
- Use bots, collect data automatically or try to get around our security.
- Do anything else that is against the law.
5. Safety, blocking and reporting
- Every conversation has block and report buttons. Blocking ends contact immediately, and the other person isn't notified. Reports go to the team and are reviewed, and the person who reported stays anonymous.
- When reviewing a report, the team may read the messages in the reported conversation.
- We do not run background checks on users and don't verify what they tell us. So: meet for the first time in a public place, tell a friend where you are, get there and back on your own, and never send money to someone you met in the app.
- If you are in immediate danger, call your local emergency number (100 in Israel, 911 in the US and Canada, 999 in the UK, 112 in the EU).
6. Your content
What you write and upload belongs to you. You give us permission to use it only to run the service: to store it, to process it with our service providers (such as our AI provider), and to show the relevant parts to your matches. You are responsible for having the right to the content you upload, and for it not harming anyone.
7. Suspension and removal
If a user breaks these terms, or there is a reasonable concern for other people's safety, we may limit, suspend or delete the account, including without prior notice. You can appeal through "Contact the team".
8. Price
The service is currently free. If paid features are offered in the future, the price and terms will be shown in advance, and we won't charge you without your explicit consent.
9. Liability
The service is provided "as is". We make an effort for it to work well and safely, but we don't promise it will always be available or free of faults. We are not responsible for the behaviour of users, inside or outside the service, or for the outcome of a date. To the extent the law allows, our liability is limited to direct damage caused intentionally or by our gross negligence. Nothing here limits rights you have under consumer protection laws that apply to you and that can't be waived by agreement.
10. Ending your use
You can stop at any time and delete your account in the app's settings, or by following the instructions on the account deletion page. Deletion removes your profile, conversations, photos and matches.
11. Changes to these terms
If we change these terms, we will update the date above. For a material change, we will let you know in the app before it takes effect. Continuing to use the service after that means you accept the new terms.
12. Governing law and courts
These terms are governed by Israeli law, and the competent courts in Israel have jurisdiction. If you are a consumer living in the EU or the UK, you also keep the protection of the mandatory laws of your country, and you may bring a claim in the courts where you live.
13. Language
These terms were written in Hebrew. If there is a difference between this English version and the Hebrew version, the version that is more favourable to you applies.
14. Contact
For any question, request or complaint: "Contact the team" in the app, or email guyzarur@gmail.com.